Cardinals Care

JOAN MAGRUDER BECOMES FOLK HEROINE AT MO. BAP. MED. CENTER

Despite a risk of deflation and a weak employment market in the nation, employees at the 500-bed Missouri Baptist Medical Center, on north Ballas Road, are praising the much-admired and emulated president Joan Magruder. She has reached rock star status among them. Within the past two months, employees received salary increases across-the-board. Just a few weeks ago, they also received bonuses in their paychecks. Why? Patient satisfaction has skyrocketed to an all-time score – a public relations dream!

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